Pak Fashion Point par hum chahte hain ke aap har order par poori tarah mutmain hon. Agar kisi wajah se aap apne order se mutmain nahi hain, to hamari ye returns & exchange policy aap ke liye hai. Policy seedhi aur saaf hai: delivery ke 7 din ke andar aap return ya exchange ki darkhwast kar sakti hain.
7 Din Ki Policy — Bunyadi Usool
- Darkhwast item milne ke 7 din ke andar karni hogi. 7 din ke baad ki darkhwast qabool nahi hogi.
- Item bilkul istemaal na hua ho, khula na ho aur apni asli packing mein ho. Makeup aur cosmetics sehat (hygiene) ki cheezein hain — khula ya istemaal shuda item kisi bhi surat wapas nahi ho sakta, kyun ke hum wohi item kisi aur customer ko nahi bhej sakte.
- Item ke sath order number (masalan #PFP-1762) lazmi batayein, taa ke aap ka order foran mil jaye.
Ghalat Ya Toota Hua Item Mila Ho To?
Agar hamari ghalti se aap ko ghalat shade/product bheja gaya ho, ya item toota/damage halat mein pohcha ho, to 7 din ke andar WhatsApp par item ki tasveer bhej dein. Is surat mein:
- Sahi item bilkul FREE dobara bheja jayega.
- Ghalat/tootay item ki wapsi ka kharcha bhi humara hoga — aap ko kuch ada nahi karna.
Shade Exchange — Shade Pasand Na Aye To?
Agar aap ne shade khud chuna tha lekin ab doosra shade chahiye, to band (unopened) item 7 din ke andar exchange ho sakta hai. Is surat mein item wapas bhejne ka courier kharcha customer ka hoga, aur naya shade milte hi hum bhej denge. Website par delivery hamesha FREE hai, is liye naye item ki delivery par bhi koi charge nahi hoga.
Darkhwast Kaise Karein?
- WhatsApp number 0318 0163461 par message karein.
- Apna order number aur wapsi/exchange ki wajah likhein (ghalat item ki surat mein tasveer bhi bhej dein).
- Hamari team aap ko item wapas bhejne ka address aur tareeqa bata degi.
- Item hum tak pohanch kar check hone ke baad exchange wala item bhej diya jayega, ya refund ki karwai shuru ho jayegi.
Refund Ka Tareeqa
Cash on Delivery orders par raqam wapas karne ke liye hamari team aap se WhatsApp par rabta kar ke asaan tareeqa (bank transfer ya mobile account) tay karegi. Refund ki karwai item hum tak pohanchne aur check hone ke baad 3–5 working days mein mukammal ho jati hai.
Kin Sooraton Mein Return Nahi Ho Sakta
- Item khula ya istemaal kiya gaya ho.
- Delivery ke 7 din guzar chukay hon.
- Item ki packing ya halat customer ki taraf se kharab ki gayi ho.
Sawal Ho To?
Koi bhi sawal ho to WhatsApp 0318 0163461 par message kar dein — hamari team khushi se rehnumai karegi.